Scentrovert Rewards Policy

Last updated: 18 August 2026

How Scentrovert Rewards work

When you purchase two or more qualifying Scentrovert bags in a single order, you’ll earn a Scentrovert Reward based on the number of qualifying bags purchased.

  • 1 qualifying bag: no reward
  • 2 qualifying bags: £5 reward
  • 3 or more qualifying bags: £10 reward

The reward is issued once per qualifying order, not per bag. Qualifying products and bundles will display the applicable Scentrovert Reward on the relevant product page.

When your reward is added

Your Scentrovert Reward will be added to your Scentrovert customer account after your qualifying order has been dispatched.

Rewards cannot be issued to an order that isn’t connected to a Shopify customer profile. Please use the same email address when ordering and accessing your customer account.

Using your Scentrovert Reward

Your reward:

  • Has no minimum spend
  • Has no expiry date
  • Can be used towards a future order
  • Is held securely within your individual customer account
  • Cannot be transferred, shared, exchanged for cash or supplied as a promotional code

To view and use your available reward, you may need to sign into your Scentrovert customer account or Shop Pay during checkout.

If your available reward is worth more than your order total, any remaining balance will stay in your account for a future purchase.

Cancellations, refunds and returns

Scentrovert Rewards are based on the number of qualifying bags you ultimately keep.

If an order is cancelled or fully refunded, any Scentrovert Reward issued for that order will be removed where it remains available.

For partial returns:

  • Buy 3 bags and return 1: you retain 2 qualifying bags, so your reward is adjusted from £10 to £5
  • Buy 2 bags and return 1: you retain 1 qualifying bag, so the £5 reward is removed
  • If you ultimately retain fewer than 2 qualifying bags: no reward applies

If a reward has already been fully or partially spent when a return or refund reduces the qualifying reward amount, your account may be flagged for review and future reward eligibility may be restricted until the adjustment has been resolved. We will never create a negative store-credit balance.

Nothing in this policy affects your statutory cancellation, refund or consumer rights.

Misuse

We reserve the right to withhold, reverse or investigate Scentrovert Rewards where we reasonably believe there has been misuse, fraud, repeated reward abuse or an attempt to obtain rewards from orders that do not meet the qualifying conditions.

We may correct rewards that were issued more than once or issued in error.

Changes to the programme

We may amend, pause or withdraw the Scentrovert Rewards programme in the future. Any valid reward already added to your account will retain its existing value and no-expiry status unless a correction is required because it was issued in error or the associated purchase no longer qualifies.

For questions about your Scentrovert Reward, please contact us at hello@scentrovert.co.uk.